Clear communication
Straightforward options and updates throughout the project.
Harry's Home Comfort • Ottawa
Local comfort experts. Real people who care.
Meet the people behind Harry's Home Comfort and discover the local values that guide every recommendation, installation, and service call.
Ottawa-based teamFounded in 2020Year-round comfort support
Local teamOttawa & the Valley
2020Founded in Ottawa
9Local team members
24/7Emergency support
OttawaProudly local service
Local experience. Personal service.“We want homeowners to feel confident about the work being done in their home and comfortable calling us again when they need help.”
Ross Palfrey, Founder & CEO
Our Ottawa Story
01 02 03
Built locally. Focused on lasting comfort.
Founded in 2020, Harry's Home Comfort has grown into a trusted local home-comfort company serving Ottawa and surrounding communities.
Our goal is simple: make home-comfort decisions easier with honest guidance, dependable workmanship, and solutions selected for Ottawa's cold winters and humid summers.
Ottawa-ready solutions
Equipment and recommendations selected for local weather.
Respect for your home
Careful workmanship, clean job sites, and a proper walkthrough.
Behind the Comfort
Meet the Harry’s Home Comfort Team
A local team of technicians, installers, advisors, and customer-care professionals working together to keep Ottawa homes comfortable.
Swipe to meet the team
01
Founder & CEO
Founder & CEO
Ross Palfrey
Founder • Leading Harry’s since 2020
Ross leads Harry’s Home Comfort with a practical, customer-first approach and a clear focus on dependable local service.
02
Operations Manager
Kelsey Commandeur
Operations Manager • Coordinating installations and customer projects
Kelsey keeps installation projects organized and helps homeowners move through complex HVAC work with clarity and confidence.
03
Dispatch & Service Manager
Glaiza Cortez
Dispatch & Service Manager • Coordinating service calls and customer communication
Glaiza keeps service appointments organized, supports technicians in the field, and helps customers stay informed from booking through follow-up.
04
Regional Manager of Virtual Sales
Tristan James
Regional Manager of Virtual Sales • Guiding homeowners through remote comfort consultations
Tristan helps families compare home-comfort solutions remotely and choose options that fit their needs, priorities, and budget.
05
Senior Home Comfort Advisor
Derek McCauig
Senior Home Comfort Advisor • Helping homeowners choose comfortable, efficient solutions
Derek helps homeowners understand their options and choose heating and cooling solutions that suit their home, goals, and budget.
06
Human Resources Director
Emily Reis
HR Director • Supporting the people and workplace culture behind Harry’s Home Comfort.
Emily supports the Harry’s Home Comfort team by helping employees grow, develop new skills, and feel valued in a positive and supportive workplace.
07
Customer Experience Team
Roselle
Billing & Payments Manager • Helping customers with billing, payments, and account support.
Roselle helps keep billing and payment processes organized while providing customers with friendly, clear, and dependable account support.
08
Muskoka Regional Manager
Alexander Blinov
Muskoka Regional Manager • Leading regional relationships and customer experience
Alexander leads Harry’s Muskoka region with a people-first approach, focused on building lasting client relationships and delivering meaningful long-term value.
09
Lead Gas Technician G2 & Lead Refrigeration Technician
Jagdeep Singh
Leads gas and refrigeration work, diagnoses heating and cooling system problems, performs and oversees HVAC installations and repairs, tests equipment for safe and reliable operation, supports other technicians, follows applicable safety codes and technical standards, and helps ensure every completed system operates correctly.
Jagdeep is an experienced gas and refrigeration technician who leads technical installations, troubleshooting, and system service with a strong focus on safety, quality, and dependable performance.
Why Homeowners Choose Us
Professional service without the pressure.
From your first conversation to the final walkthrough, our team keeps the process clear, respectful, and focused on your needs. You can expect honest guidance, dependable workmanship, straightforward options, and ongoing support from people who genuinely care about your home and comfort.
01
Expert Technicians
Experienced professionals focused on safe, careful, and dependable work.
02
Flexible Scheduling
Convenient booking options designed around your household and comfort needs.
03
Transparent Guidance
Clear recommendations so you understand the options before work begins.
04
Quality Equipment
Reliable, high-efficiency products selected for performance in Ottawa’s climate.
05
Emergency Support
A dependable local team when heating or cooling problems cannot wait.
06
Commitment to Excellence
Careful workmanship and customer support from the first call to the final walkthrough.
How We Got Here
A local company built one relationship at a time.
From a local Ottawa startup to a growing regional team, every stage has been shaped by the homeowners we serve and the relationships we build.
Harry’s Home Comfort begins
A local HVAC company is founded with a focus on honest guidance and dependable service.
A stronger local team
Technicians, installers, advisors, and customer-care staff come together around one service standard.
Serving Ottawa & the Valley
The team supports homeowners across the National Capital Region with year-round comfort solutions.
Growing with the community
New partnerships, services, and tools continue to make home-comfort decisions easier.
Behind the Scenes
Real people. Real homes. Real work.
A closer look at the installations, service calls, technical work, and customer support that happen behind every comfortable home.
Local technicians working directly in the homes and communities we serve.
Thoughtful troubleshooting and clear explanations before repairs begin.
Clean, organized work with attention to setup, testing, and final details.
Friendly communication from the first question to the final follow-up.
Ottawa & the ValleyLocal service across the National Capital Region
OttawaKanataOrleansNepeanBarrhavenRockcliffe
Equipment & Expertise
Book Servicing We Service All Makes & Models
From furnaces and heat pumps to air conditioners, thermostats, tankless water heaters, and indoor-air-quality equipment, our team services and installs trusted brands including Amana, Daikin, Honeywell, Lennox, Trane, Carrier, and more.
Homeowner Feedback
What local customers are saying.
Real customer feedback about installations, equipment upgrades, clear communication, and the people who made the experience easier.
16 customer storiesGoogle review excerpts
★★★★★
Google Review“I had an excellent experience with Harry’s Home Comfort from start to finish. The team was professional, friendly, and arrived on time. They took the time to explain everything clearly and answered all of my questions.”
★★★★★
Google Review“They were well prepared, very knowledgeable, and very helpful in explaining and showing us how to use the thermostat and tankless water heater. Their workmanship was spot on.”
★★★★★
Google Review“I wanted to get rid of my oil furnace and they took care of everything, including the rebate program. Within three days I was converted to a heat pump and propane furnace combo with A/C and a smart thermostat. Very happy with the service and installation.”
★★★★★
Google Review“Harry’s Home Comfort came and installed the heat pump. Great job and great guys to work with. Everything went well and the heat pump works great. I’d absolutely recommend them.”
★★★★★
Google Review“Had an awesome experience with Harry’s Home Comfort, and I’ve gotta give full credit to Tristan James. He made everything simple, explained my options without any pressure, and actually looked out for what made sense.”
★★★★★
Google Review“I had a great experience working with Harry’s Home Comfort. The team was professional, knowledgeable, and very helpful throughout the process. They explained the system clearly and made sure everything was installed properly and on time.”
★★★★★
Google Review“Best company in the business! Tristan James was extremely helpful, very nice, and went above and beyond to help. The units are working wonderfully already. 10/10 would highly recommend Harry’s for a heat pump installation.”
★★★★★
Google Review“We recently installed a new Kepler furnace. The process from start to finish was made very easy. Tristan explained all of my options, and once the equipment was chosen I was given the price and installation date.”
★★★★★
Google Review“We recently moved to Canada and had no idea how the heating and cooling worked. Our units were quite old and we wanted to make sure we would be okay over the winter. We were contacted the next day after submitting our information.”
★★★★★
Google Review“A friend who recently went with Harry’s recommended them to me after my old A/C stopped working. I was connected with Tristan, who was fantastic from start to finish.”
★★★★★
Google Review“I would like to thank Reyad Eid, the advisor from Harry’s, for everything he did during my heat pump and new furnace installation. From the first meeting to the end, he was awesome to work with.”
★★★★★
Google Review“From purchasing and dealing with the sales department to the final install, working with Harry’s Home Comfort was a great success. The staff was great to deal with.”
★★★★★
Google Review“Professional service at a competitive price. Their price was lower than another company offering rebates, and I did not have to wait to receive a rebate afterward.”
★★★★★
Google Review“I needed a heat pump because I was using a wood furnace and boiler system. Ben did a great job explaining everything and providing me with different options.”
★★★★★
Google Review“High-end quality at an affordable price. Turn up the heat without burning your wallet! A new A/C or heat pump from Harry’s Home Comfort is an excellent choice. Professional installation.”
★★★★★
Google Review“Outstanding service and expertise! I recently had the pleasure of working with Harry’s Home Comfort and was impressed by the experience.”
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Ready When You Are
Let’s make your home more comfortable.
Talk with Harry’s Home Comfort about your heating, cooling, indoor-air-quality, or home-efficiency needs.
Local Ottawa teamClear recommendationsFlexible appointment options